What changed
A public record of what shipped and when. It exists from the first release rather than the first complaint, because a product that answers legal questions has to be able to show when its answers changed.
The public site
A landing page, navigation, and the pages this site will grow into. The route quiz gained a way out that does not lose your answers silently.
Feedback channel
A feedback form on every page and a dedicated one on the results that say we cannot help you. An optional reply address, consented separately and stored with the wording you agreed to.
The route quiz
Six to ten questions, a page for every outcome, and a per-part checklist. Answers are evaluated on the server and dropped.